Google Fiber Call Center 

Business Intelligence Project

This mock project at the Google Fiber Call Center showcases my expertise in Business Intelligence, specifically focusing on processes for establishing a successful project and Tableau for creating a functional dashboard. I developed essential project documents such as Project Requirements, Stakeholder Requirements, and Strategy to ensure alignment with business needs. Following the creation of a low-fidelity dashboard mockup, data was imported into Tableau for the final dashboard. An Executive Summary was crafted to effectively communicate project highlights to stakeholders.

Project Sections:

• Project Documents

• Low-Fidelity Dashboard Mockup

• Tableau Dashboard

• Executive Summary

Tableau Dashboard

The development of this Tableau dashboard was designed to leverage the distinctive design principles synonymous with Google. The initial low-fidelity mockup served as a robust starting point, guiding the evolution of the dashboard design. Iteratively refined throughout the process, the design seamlessly aligned with the data, filters, and legends, ensuring a cohesive and visually engaging user experience. The result is a Tableau dashboard that not only meets but exceeds the expectations of stakeholders, offering a visually compelling and functionally effective tool for data analysis and decision-making within the Google Fiber Call Center context.

This dashboard is designed for a desktop viewing experience.

Click here to view the interactive dashboard on Tableau.

Image Sample of Dashboard